Privacy Policy

Introduction

Cyber Secure Pros (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cybersecurepros.net or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site.

Information We Collect

Information You Provide Directly

We may collect the following categories of personal information that you voluntarily provide:

• Contact Information: name, email address, phone number, business name, and mailing address.
• Account Information: username, password, and preferences when you create an account.
• Payment Information: billing address and payment card details (processed via PCI-compliant payment processors; we do not store full card numbers).
• Service Information: technical details about your IT environment shared for service delivery purposes.
• Communications: messages, support tickets, and feedback submitted to us.

Information Collected Automatically

When you visit our Site, we may automatically collect:

• Log Data: IP address, browser type, operating system, referring URLs, and pages visited.
• Cookies and Tracking Technologies: session cookies, persistent cookies, and similar tracking tools to enhance your experience.
• Device Information: device identifiers, hardware model, and mobile network information.

Information from Third Parties

We may receive information about you from business partners, analytics providers, and security intelligence platforms we use to deliver our services.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our cybersecurity and managed IT services.
• To process transactions and send related billing and account information.
• To communicate with you about your account, services, and security alerts.
• To send promotional communications, newsletters, and product updates (you may opt out at any time).
• To detect, investigate, and prevent fraudulent or unauthorized activity.
• To improve our website, products, and services through analytics and feedback.
• To comply with legal obligations, including responding to lawful requests from authorities.
• To enforce our Terms and Conditions and protect our rights and the rights of others.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Site. Types of cookies we use include:

• Strictly Necessary Cookies: required for basic site functionality.
• Analytics Cookies: help us understand how visitors interact with our Site (e.g., Google Analytics).
• Marketing Cookies: used to deliver relevant advertising and track campaign effectiveness.

How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: with trusted third-party vendors who perform services on our behalf (e.g., payment processors, cloud infrastructure providers, email platforms), subject to confidentiality obligations.
• Business Transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Legal Requirements: when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Cyber Secure Pros, our clients, or the public.
• With Your Consent: in any other circumstances where you have provided explicit consent.

6. Data Security

As a cybersecurity company, we take the protection of your data seriously. We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using TLS and at rest using AES-256.
• Access controls and multi-factor authentication for internal systems.
• Regular security audits and vulnerability assessments.
• Employee training on data protection and confidentiality obligations.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to responding promptly to any security incidents.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client data related to active service agreements is retained for the duration of the engagement and for a minimum of seven (7) years thereafter for compliance and legal purposes. You may request deletion of your data as described in Section 9.

Your Rights Under Texas and U.S. Law

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: request a copy of the personal information we hold about you.
• Right to Correction: request correction of inaccurate or incomplete information.
• Right to Deletion: request deletion of your personal information, subject to legal retention requirements.
• Right to Opt-Out: opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly.
• Right to Data Portability: request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us at support@cybersecurepros.net. We will respond to your request within 30 days.

Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Our services are based in the United States. If you access our Site from outside the United States, your information may be transferred to, stored, and processed in the U.S. By using our services, you consent to this transfer. We take steps to ensure that any international transfers comply with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the revised policy on our Site with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:

Cyber Secure Pros

Attn: Privacy Officer

1002 15th Street, Huntsville, TX 77340

Phone: 888-268-9093

Email: support@cybersecurepros.net

Website: www.cybersecurepros.net